Privacy Policy

Encompass Development Ltd (“Encompass Development,” “we,” “us,” or “our”) is committed to protecting the privacy and personal information of our clients, prospective tenants, website visitors, and all individuals who interact with us. This Privacy Policy explains how we collect, use, store, and share your personal information in connection with our Astra Heights residential development and related services.

By visiting our website at encompassdevelopment.com.gh or engaging with our services, you agree to the practices described in this policy.

We may collect the following types of personal information:

We use your personal information for the following purposes:

• To respond to your enquiries, schedule property viewings, and provide information about Astra Heights
• To process tenancy applications and manage tenant relationships
• To communicate updates, promotions, and important notices related to our properties
• To improve our website and services based on usage analytics
• To comply with our legal and regulatory obligations in Ghana
• To prevent fraud and maintain the security of our properties and systems

We process your personal information on the following legal bases under applicable Ghanaian data protection law (Data Protection Act, 2012 — Act 843):

• Consent: Where you have freely given consent for us to contact you
• Contractual necessity: To fulfil tenancy agreements and related obligations
• Legitimate interests: To operate and improve our business and services
• Legal compliance: Where processing is required by law

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service providers: Trusted third parties who help us operate our website and services (e.g., Vercel for hosting and analytics), bound by confidentiality obligations
• Legal requirements: If required by law, court order, or government authority in Ghana
• Business transfers: In the event of a merger, acquisition, or sale of assets, subject to confidentiality protections

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Tenancy records are retained for a minimum of 7 years following the end of a tenancy. Enquiry and marketing data is retained for up to 2 years unless you request deletion.

Under the Ghana Data Protection Act, 2012 (Act 843), you have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to the processing of your personal data for marketing purposes
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at encompassdevelopmentinc@gmail.com. We will respond within 30 days.

Our website uses Vercel Analytics and Speed Insights to understand how visitors interact with our site. These tools may collect anonymised usage data. No personally identifiable information is shared with these services beyond what is technically necessary for their operation.

We do not currently use tracking cookies for advertising purposes. If this changes, we will update this policy and seek your consent where required.

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Our website may contain links to third-party websites (such as our Facebook and Instagram pages). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on our website with a revised “last updated” date. Continued use of our website or services following any changes constitutes your acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: